{"id":10619,"date":"2018-12-19T22:08:38","date_gmt":"2018-12-19T22:08:38","guid":{"rendered":"https:\/\/dks.international\/questions-et-reponses\/"},"modified":"2022-02-24T08:21:33","modified_gmt":"2022-02-24T08:21:33","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/dks.international\/fr\/a-propos-de-dks-international\/foire-aux-questions\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"

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Foire aux questions<\/h4>\n\t\t\t\t\t<\/div>[\/vc_column][\/vc_row][vc_row rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_height=\u00a0\u00bb\u00a0\u00bb rt_column_gaps=\u00a0\u00bb\u00a0\u00bb rt_row_shadows=\u00a0\u00bb\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_layer=\u00a0\u00bb\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_class=\u00a0\u00bbrt-3518984″ rt_paddings=\u00a0\u00bb0px,0px,,\u00a0\u00bb rt_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_content_margins=\u00a0\u00bb,,,\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3″ rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_class=\u00a0\u00bbrt-7715230″ rt_margins=\u00a0\u00bb0,\u00a0\u00bb rt_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_bg_color=\u00a0\u00bb\u00a0\u00bb rt_bg_overlay_color=\u00a0\u00bb\u00a0\u00bb]
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Questions fr\u00e9quemment pos\u00e9es sur DKS international<\/h5>\n\t\t\t\t\t<\/div>[vc_column_text]Vous trouverez ci-dessous les r\u00e9ponses aux questions les plus fr\u00e9quentes sur notre entreprise<\/a> et nos marques<\/a>.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3″ rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb][\/vc_column][\/vc_row][vc_row rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_height=\u00a0\u00bb\u00a0\u00bb rt_column_gaps=\u00a0\u00bb\u00a0\u00bb rt_row_shadows=\u00a0\u00bb\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_layer=\u00a0\u00bb\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_class=\u00a0\u00bbrt-7146343″ rt_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_bg_color=\u00a0\u00bb#ffffff\u00a0\u00bb][vc_column rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb10px\u00a0\u00bb][vc_separator style=\u00a0\u00bbstyle-1″ rt_class=\u00a0\u00bbrt-2005434″ margins=\u00a0\u00bb,,,\u00a0\u00bb][\/vc_column][\/vc_row][vc_row rt_row_background_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_height=\u00a0\u00bb\u00a0\u00bb rt_column_gaps=\u00a0\u00bb\u00a0\u00bb rt_row_shadows=\u00a0\u00bb\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb rt_bg_size=\u00a0\u00bb100% auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbcenter top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbfixed\u00a0\u00bb rt_bg_layer=\u00a0\u00bb\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_row_paddings=\u00a0\u00bbtrue\u00a0\u00bb rt_padding_top=\u00a0\u00bb60″ rt_padding_bottom=\u00a0\u00bb0″ rt_class=\u00a0\u00bbrt-8056831″ rt_paddings=\u00a0\u00bb0,30,,\u00a0\u00bb rt_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_content_margins=\u00a0\u00bb,,,\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb]
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\u00c0 propos de DKS International et de nos marques<\/h4>\n\t\t\t\t\t<\/div>
  1. Qui se cache derri\u00e8re DKS international et que faisons-nous ?<\/div><\/div>

    L’activit\u00e9 principale de DKS international est le marketing et la vente des marques Resopal<\/a>,\u00a0Polyrey<\/a>\u00a0et\u00a0Premium Panels<\/a>.<\/p>\n

    Gr\u00e2ce \u00e0 nos ann\u00e9es d’exp\u00e9rience et d’expertise, la gestion de projets \u2013 aussi bien dans la phase pr\u00e9liminaire que dans la phase finale de nos produits \u2013 est devenue notre point fort, en collaboration avec des architectes, designers, entrepreneurs et architectes d’int\u00e9rieur.<\/p>\n

    Vous pouvez nous impliquer dans vos projets d\u00e8s le d\u00e9but du processus de conception, que nous traitons dans la plus grande discr\u00e9tion. Partager \u00e0 l\u2019avance les informations pertinentes, c’est pr\u00e9venir les probl\u00e8mes futurs. Nous nous impliquons avec plaisir pour clarifier votre projet, de mani\u00e8re respectueuse et conviviale.<\/p>\n

    Lorsque nos produits sont finalement choisis, nous les accompagnons aupr\u00e8s de nos revendeurs.\u00a0 Nous examinons \u00e9galement r\u00e9guli\u00e8rement les r\u00e9sultats de la livraison ou de l\u2019installation.<\/p>\n<\/div><\/li>

  2. De quelles marques sommes-nous responsables ?<\/div><\/div>

    Les marques<\/a> Resopal<\/a> et\u00a0Polyrey<\/a> \u2013 toutes deux appartenant au groupe Wilsonart \u2013 sont des stratifi\u00e9s haute pression (HPL) utilis\u00e9es dans des projets int\u00e9rieurs de haute qualit\u00e9. Dans le cas de Resopal, les applications concernent \u00e9galement les projets ext\u00e9rieurs (fa\u00e7ades ext\u00e9rieures).<\/p>\n

    La marque Premium Panels<\/a>\u00a0se compose d’une gamme de solutions de rev\u00eatement mural \u00e0 l’aspect luxueux que l’on retrouve principalement dans les projets int\u00e9rieurs les plus exclusifs.<\/p>\n<\/div><\/li>

  3. Dans quels pays sommes-nous actifs ?<\/div><\/div>

    Pour Resopal<\/a>, DKS international est responsable des activit\u00e9s techniques et commerciales aux Pays-Bas, en France et en Italie.<\/p>\n

    Pour Polyrey<\/a>, nous sommes actifs aux Pays-Bas.<\/p>\n

    Premium Panels<\/a> est disponible exclusivement chez nous, pour toute l’Europe.<\/p>\n<\/div><\/li><\/ol><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/2″ rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb]

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    Demander des \u00e9chantillons de nos marques<\/h4>\n\t\t\t\t\t<\/div>
    1. Combien co\u00fbte la demande d'\u00e9chantillons ?<\/div><\/div>

      La demande d’\u00e9chantillons est gratuite.<\/p>\n<\/div><\/li>

    2. Comment puis-je demander des \u00e9chantillons ?<\/div><\/div>

      Les \u00e9chantillons peuvent \u00eatre demand\u00e9s en ligne via :<\/p>\n

      DKS | Resopal<\/a>
      \n      DKS | Polyrey<\/a>
      \n      DKS | Premium Panels<\/a><\/p>\n<\/div><\/li>

    3. Quelle est la taille d'un \u00e9chantillon ?<\/div><\/div>

      Resopal et Polyrey
      \n<\/em>Les couleurs uniques sont disponibles au format A5. Les \u00e9chantillons des autres collections sont envoy\u00e9s au format A4. Il est \u00e9galement possible, sur demande, de recevoir des \u00e9chantillons 35\/35 – appel\u00e9s \u00e9chantillons FG.<\/p>\n

      Premium Panels
      \n<\/em>Les \u00e9chantillons de Premium Panels mesurent 10 x 10 cm.<\/p>\n<\/div><\/li>

    4. Combien d'\u00e9chantillons puis-je demander ?<\/div><\/div>

      Le nombre maximum d’\u00e9chantillons est de 10 par requ\u00eate. Vous souhaitez recevoir plus d\u2019\u00e9chantillons, voire l’ensemble de la collection ? N’h\u00e9sitez pas \u00e0 nous contacter<\/a>.<\/p>\n<\/div><\/li>

    5. Combien de temps faut-il pour recevoir un \u00e9chantillon ?<\/div><\/div>

      Notre objectif est d\u2019exp\u00e9dier une demande d’\u00e9chantillon dans un d\u00e9lai de deux jours ouvrables.<\/p>\n

      Lorsque les \u00e9chantillons doivent \u00eatre produits (pour les demandes sp\u00e9ciales ou les produits qui ne sont pas en stock), le d\u00e9lai de livraison est d’environ 5 jours ouvrables.<\/p>\n<\/div><\/li>

    6. Je n'ai pas encore re\u00e7u les \u00e9chantillons.<\/div><\/div>

      Nous trouvons cela tr\u00e8s regrettable. N’h\u00e9sitez pas \u00e0 nous contacter<\/a>.<\/p>\n<\/div><\/li>

    7. Je ne trouve pas l'\u00e9chantillon que je veux demander sur votre site Web.<\/div><\/div>

      La combinaison du design et de la texture n’est peut-\u00eatre pas en stock ou l\u2019\u00e9chantillon n’est peut-\u00eatre plus dans la collection actuelle. N’h\u00e9sitez pas \u00e0 nous contacter\u00a0sans engagement<\/a>.<\/p>\n<\/div><\/li><\/ol><\/div>[\/vc_column][\/vc_row][vc_row rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_height=\u00a0\u00bb\u00a0\u00bb rt_column_gaps=\u00a0\u00bb\u00a0\u00bb rt_row_shadows=\u00a0\u00bb\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_layer=\u00a0\u00bb\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_class=\u00a0\u00bbrt-7146343″ rt_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_bg_color=\u00a0\u00bb#ffffff\u00a0\u00bb][vc_column rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb5px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_height=\u00a0\u00bb\u00a0\u00bb rt_column_placement=\u00a0\u00bbmiddle\u00a0\u00bb rt_column_gaps=\u00a0\u00bb\u00a0\u00bb rt_row_shadows=\u00a0\u00bb\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_transparent_bg=\u00a0\u00bbtrue\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbcenter bottom\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_layer=\u00a0\u00bb\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_class=\u00a0\u00bbrt-8599621″ rt_paddings=\u00a0\u00bb25px,25px,,\u00a0\u00bb rt_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_bg_overlay_color=\u00a0\u00bb#eaeaea\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3″ tablet_align=\u00a0\u00bbcenter\u00a0\u00bb mobile_align=\u00a0\u00bbcenter\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_class=\u00a0\u00bbrt-7966690″ rt_margins=\u00a0\u00bb,\u00a0\u00bb rt_paddings=\u00a0\u00bb20,20,,\u00a0\u00bb rt_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_bg_color=\u00a0\u00bb\u00a0\u00bb rt_bg_overlay_color=\u00a0\u00bb\u00a0\u00bb]

      \n\t\t\t\t\t\t

      Vous ne trouvez pas de r\u00e9ponse \u00e0 votre question ?<\/h4>\n\t\t\t\t\t<\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3″ rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_class=\u00a0\u00bbrt-6931233″ rt_margins=\u00a0\u00bb,\u00a0\u00bb rt_paddings=\u00a0\u00bb20,20,,\u00a0\u00bb rt_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_bg_color=\u00a0\u00bb\u00a0\u00bb rt_bg_overlay_color=\u00a0\u00bb\u00a0\u00bb]
      Contactez-nous sans engagement<\/span><\/span><\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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